Timothy Leister

Technical Process Specialist & Media Professional

tim@timleister.com

I am a dynamic, results-oriented professional with over 15 years of experience spanning sports communication, technical support, and sales. I leverage agile methodologies to synthesize innovative solutions that streamline workflows and amplify customer success. Iterative strategies in B2B sales and technical troubleshooting foster collaborative thinking, enabling me to consistently exceed goals and enhance overall value in fast-paced, technology-driven environments.

Key Accomplishments

Twice recognized as the Old Dominion Athletic Conference Sports Information Department of the Year while leading the team at Bridgewater College.

Recognized as the SIDEARM Sports Rookie of the Year in 2015 and the SIDEARM Sports Most Valuable Player in 2019.

Spearheaded successful contract negotiation at enterprise level, including a 20-camera deal with NBC SportsNext and three conference-wide service agreements.

Directed over 40,000 live event streaming broadcasts annually, including a marquee event generating $750,000 in revenue with 15,000 live viewers.

Exceeded sales targets by securing 50–100 new clients annually, driving $4M in net new revenue over three years on low-ACV, high-volume contracts.

Reduced print costs by 83% at Bridgewater College by transitioning to a digital-first content strategy, boosting operational efficiency.

Professional Experience

Technical Process Specialist

Amazon, Inc.
September 2023 - Present
  • Troubleshoot and resolve over 500 technical file issues monthly for Amazon KDP, ensuring seamless operations across a platform hosting 30M+ titles globally.
  • Streamlined manufacturing workflows across 19 global facilities, reducing downtime and improving production efficiency.
  • Delivered superior customer experience through escalation support, resolving diverse technical challenges promptly and effectively.

Media Sales Manager

Spiideo
July 2021 - July 2023
  • Increased North American market share by spearheading go-to-market strategies for sports camera systems and live-streaming platforms.
  • Closed high-value contracts, including a 16-camera system for a Texas high school and a 20-camera deal with NBC SportsNext, solidifying the company's presence in the sports industry.
  • Fostered long-term client relationships by delivering tailored solutions and driving satisfaction through value-added services.

Account Executive

SIDEARM Sports
August 2017 - June 2020
  • Managed a portfolio of 800+ partner schools, overseeing 175–200 annual contract renewals, achieving consistent revenue growth.
  • Exceeded annual sales targets by acquiring 50–100 new clients, generating nearly $4M in net new revenue over three years.
  • Enhanced customer satisfaction by streamlining site launch workflows, reducing project completion times and improving service quality.

Director of Streaming Services

SIDEARM Sports
July 2015 - August 2017
  • Directed over 40,000 live event broadcasts annually, ensuring technical excellence and audience satisfaction.
  • Led a marquee event with 20,000 live viewers, generating $750,000 in transactional revenue.
  • Managed and trained a cross-functional team of 20 part-time employees, driving operational efficiency and high-quality product delivery.

Customer Support Specialist

SIDEARM Sports
January 2015 - July 2015
  • Resolved 100+ customer support cases weekly, ensuring partner schools received timely technical assistance.
  • Developed comprehensive training materials for the proprietary CMS, leading to a measurable reduction in user-reported issues.

Director of Athletic Media Relations

Bridgewater College
July 2012 - January 2015
  • Directed media relations for 23 sports while managing budgets and 20+ student workers.
  • Reduced print costs by 83% by transitioning to digital-first content.
  • Negotiated a $25,000 annual radio broadcast contract to fund media initiatives.

Assistant Sports Information Director

Bridgewater College
July 2009 - July 2012
  • Spearheaded live streaming efforts and introduced social media channels for the athletic department.
  • Developed and maintained the college's first athletic website.
  • Increased engagement through multi-camera productions and sponsorship initiatives.

Sports Information Intern

University of North Carolina, Charlotte
August 2008 - July 2009
  • Served as the primary contact for cross country, track & field, and softball teams.
  • Digitized archives to enhance exposure via Alumni Relations and the Athletic Department.

Education

Bachelor of Arts

Journalism and Mass Communications

Lock Haven University of Pennsylvania

August 2004 - May 2008

General Diploma

High School Education

Indian Valley High School

August 2000 - May 2004

Continuing Education

Committed to ongoing professional development through industry-specific workshops, seminars, and online courses in sales, marketing, technical support, and media production.

Skills

Technical Skills

Salesforce
90%
Content Management Systems (CMS)
95%
Live Video Streaming
85%
Video Production
80%
Additional Technical Skills:
Freshdesk Multi-Camera Production Video Editing Graphic Design

Sales & Marketing

B2B Sales
95%
Negotiation
90%
Product Demonstration
85%
CRM Software
85%
Additional Sales & Marketing Skills:
Google Analytics Social Media Strategy Sales Presentations

Management & Support

Technical Support Team Management Workflow Optimization Customer Service Customer Support Training Development

Industry Expertise

Sports Management Athletic Administration Media Relations Intercollegiate Athletics Statistical Reporting

Awards & Recognition

2x Old Dominion Athletic Conference Sports Information Department of the Year

Recognized for excellence in collegiate sports communication and media relations.

2015 SIDEARM Sports Rookie of the Year

Awarded for outstanding performance and rapid mastery of technical platforms in the first year.

2019 SIDEARM Sports Most Valuable Player

Recognized for exceptional contributions to company success through leadership and sales excellence.

Get In Touch

Contact Information